Refund policy

At Dog’s Seat at the Table, we strive to ensure that all of our products meet the highest standards of quality and freshness. To maintain this standard and protect the health of pets, we have a strict no-return policy on all perishable dog food items.

Policy Details:

1. Perishable Items: Due to the nature of perishable dog food, once it leaves our facility, we cannot accept returns or exchanges. This includes both opened and unopened items, as we cannot guarantee the integrity or storage conditions of returned food.

2. Quality Assurance: We carefully inspect each product before shipping to ensure it is fresh and free from defects. If you receive a product that appears damaged or defective, please contact our customer service team within 48 hours of receipt, and we will work with you to resolve the issue promptly.

3. Health & Safety: This policy is in place to prioritize the health and safety of pets. Returning perishable goods poses a risk of contamination and compromises quality, which could negatively impact other customers and their pets.

4. Customer Satisfaction: If you are unhappy with your purchase, please contact us, and we will do our best to provide support. Our team can offer advice on transitioning your pet to new food options or finding the right product for your pet’s needs.

Thank you for understanding our commitment to quality and pet health. We value your trust in Dog’s Seat at the Table and strive to provide only the best for your pets.

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